Thomson Medical Centre

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ADDED BY
Singapore Memory Project
MEMORY OF
Peirce Secondary School
DATE
2015

Thomson Medical Centre (THOMSON MEDICAL CENTRE ) Chinese: 康生医院 is a 190 bed private-tertiary hospital located at Thomson Road in Singapore. The hospital specialises in the areas of Obstetrics & Gynaecology, Paediatrics and In-vitro Fertilisation (IVF). Thomson Medical Centre runs a 24-hour outpatient family clinic, as well as a range of specialist clinics. [1] [2] [4]

1. Vision and Mission 

Thomson Medical Centre envisions being a “leading healthcare provider for women and children.” The hospital strives in its mission of celebrating life with patients and their families by innovating services that are unique, relevant and integrated. [3]

2. History

Thomson Medical Centre began operations in 1979. The founder, Dr Cheng Wei Chen, an Obstetrics & Gynaecology specialist, aimed to “make delivery an enjoyable experience for women” through his hospital. [2] [18]

The hospital was built on the grounds of Dr Cheng’s wife’s family bungalow and on a neighbouring parcel of land that used to house Yamaha Music School. Construction of the hospital took place over nine months in 1978, while Dr Cheng still operated his practice from a small plot on-site. [18]

When Thomson Medical Centre became operational in 1979, they were the only private niche hospital for women and children in Singapore, specialising in obstetrics, gynaecology and paediatrics. [18]

The hospital expanded in the late 90s to include more clinics and other facilities. 

3 Company Profile

Thomson Medical Centre is one of Singapore’s leading medical centres known for its gynaecological advancements. The hospital was one of the first in Singapore to introduce personalised patient care, room service for patients as well as obstetric ultrasound scanning. [18] The hospital and their specialist centres provide one-stop specialized medical care for women and their children. [4] 

3.1 Customer-Centric Initiative 
The staff of Thomson Medical Centre are also known as Thomson Angels and are recognised for being “cheerful, responsive and attentive.” [14] In 2008, Thomson Medical Centre embarked on the Customer-Centric Initiative (CCI) which was spearheaded by SPRING Singapore. The medical centre topped the CCI rankings in the healthcare industry and achieved a 93% patient satisfaction level in 2009. [13] 

3.2 Baby Tagging Solution
In 2013, Thomson Medical Centre introduced the Baby Tagging Solution developed by Cadi Scientific, to ensure that newborns are correctly matched with their mothers. With this system, a mother and her baby are fitted with pre-matched tags upon their arrival at the maternity ward and when the baby is brought to his or her mother, the mother’s tag will automatically verify if the baby is the correct one. If the tags do not match, a red light will flash on the mother’s tag instead. [19] [17] The General Manager of Thomson Medical Centre, Mrs Mega Shuen, shared that the health and safety of their patients are their top priority. [17] 

3.3 Parentcraft Centre
Pre-birth care and parent coaching services are accessible through the Thomson Parentcraft Centre, where expectant mothers can learn to prepare for their experience during pregnancy and after delivery. [21] [22]

3.4 In-vitro fertilisation (IVF)
Thomson Medical Centre is the first private hospital in Singapore to set up an IVF clinic on its premises. In 1988, the hospital delivered Singapore's first IVF triplets. In the same year, the Thomson Fertility Clinic was set up. [18] [15] As of 2009, more than 5,000 couples have been treated for fertility and over 900 IVF babies have been born at their clinic. [15] 

In 1989, Thomson Medical Centre delivered Asia's first set of surviving IVF quadruplets, delivered by Dr Cheng. [18]. The Tan quadruplets are born on Mother’s Day and consist of three girls and a boy. [15] Since 1990, fertility specialists have capped the number of implanted embryos at three, making the Tan quadruplets one of the last IVF quadruplets in Singapore. [15] 

In 1990, the hospital produced its first frozen embryo baby. [18] 

In 2000, they were the world's first fertility clinic to produce twins from frozen eggs and frozen sperm. [18] [15]

4. Business Operations

Thomson Medical Centre’s business operations are divided into two core areas. Their first core business is operating Thomson Medical Centre, which specialises in the healthcare of women and children. They also rent out suites within their medical centre to obstetrician and gynaecologist specialists.  Their second core area is to provide specialist services through its clinics and specialised medical centres such as Thomson Women’s Clinic, Thomson Fertility Centre or Thomson International Health Service. [4][6]

Thomson Medical Centre was listed on the SGX-SESDAQ board in 2005, becoming the fourth healthcare services provider listed on SGX, after Parkway Holdings, Raffles Medical Group and Health Management International. [10] Thomson Medical Centre however was acquired by investor Peter Lim and subsequently delisted  on January 24, 2011. [11] [12]

5. Milestones [8]

Selected milestones achieved: 

Year 	Achievements

2014	•	A medical centre exclusively for women, Thomson Well Women Clinic (TWWC) opens at Scotts Medical Center at Pacific Plaza [20]

2013	•	Thomson Medical Centre  staff wins Singapore Health Quality Service Award

2012	•	Launch of a new initiative, Thomson Confinement Food, where confinement food is provided to recuperating mothers after childbirth. [23]

2011	•	Achieved the S-Class for Business Excellence. 

2010	•	Ranked top position in the Customer Satisfaction Index for Singapore (CSISG) in the healthcare sector (2010-2011). 

2009	•	Set up Singapore’s first private dedicated cancer centre focusing on the prevention, diagnosis and treatment of breast, gynaecological and colorectal tumours in women
•	Winner of SPRING Singapore Excellent Service Award 2009 (EXSA)
•	Overall winner and winner of the Singapore Prestige Brand Award 2009 – Heritage Brand Category.
•	Singapore football player, Baihakki Khaizan, and Suria artiste, Norfasarie, welcomed their first child at Thomson Medical Centre  [9]

2008	•	Executive Deputy Chairman, Dr Cheng Li Chang won the Merck Serono Assisted Reproductive Techniques Young Investigators Award 2008.

2007	•	Accredited the Pro-Family Business Mark by the “Making Business Pro-Family Workgroup” supported by the Ministry of Community Development, Youth and Sports. 
•	Ranked in Singapore 1000 by DP Information Group for being a top performing company. 

2006	•	Attained Singapore Quality Class Status conferred by SPRING Singapore.

2005	•	Admitted to the Official List of SGX SESDAQ. 

6. Controversy

In 2010, an IVF mix-up produced a baby with different father's sperm. [16]

Written by: Cheong Yew Ho Sebastian, Georgia Neo Zhi Xuan, Lucas Tan Zheng Hao, Darryl Choong Zhi Yong and Sarah Ang Hui Xian.  

7. References

[1] Hospitals.SGThomson Medical Centre (2012) Retrieved on 2 February 2015 from http://www.hospitals.sg/hospital/thomson-medical-centre-Thomson Medical Centre 
[2] Thomson MedicalAbout Us Overview (2012) Retrieved on 2 February 2015 from http://www.thomsonmedical.com/about-us/overview/
[3] Thomson MedicalAbout Us Vision & Mission (2012) Retrieved on 2 February 2015 from http://www.thomsonmedical.com/about-us/vision-mission/
[4] Thomson MedicalOur Services Specialty Centres (2012) Retrieved on 2 February 2015 from http://www.thomsonmedical.com/category/hospital_and_specialist_clinics/specialty_centres/
[5] Billionaire's offer injects life into S'pore's health-care industry. (2010) McClatchy - Tribune Business News Retrieved on 2 February 2015 http://search.proquest.com/docview/761371809?accountid=12691 from ProQuest
[6]Khin, Nande. Thomson Medical Centre 's baby boom (2006) Retrieved 2 February 2015 http://eresources.nlb.gov.sg/newspapers/Digitised/Article/biztimes20061031-1.2.22.3.aspx from NewspaperSG
[7] Hua, Thao. Blazing the trail in healthcare (2001) Retrieved 2 February 2015 http://eresources.nlb.gov.sg/newspapers/Digitised/Article/biztimes20010223-1.2.48.5.1.aspx from NewspaperSG
[8]Thomson MedicalNewsRoomAnnual Report (2010) Retrieved 2 February 2015 http://www.thomsonmedical.com/wp-content/uploads/2013/01/THOMSON MEDICAL CENTRE _AR2010.pdf
[9] It's a boy for Lion Baihakki and wife (2009) The Straits Times Retrieved 2 February 2015 http://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes20090425-1.2.91.8.aspx from NewspaperSG
[10] Chen, HuiFen. Thomson Medical aiming for birth on SGX (2004) Retrieved on 2 February 2015 http://eresources.nlb.gov.sg/newspapers/Digitised/Article/biztimes20041201-1.2.9.7.aspx at NewspaperSG
[11] "Thomson Medical: Delisting From The Official List Of SGX-ST." ShareInvestor.com. Retrieved  31 July 2012.
http://www.shareinvestor.com/news/news.html?source=si_express&nid=30890
[12] Thomson Medical: Delisting From The Official List Of SGX-S (2011) Retrieved on 2 February 2015 https://www.google.com.sg/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CCQQFjAB&url=http://research.sgx.com/reports/rpt_view.pl?id=6395&ei=_-XaVJSAFJeiugSfrICYDA&usg=AFQjCNEFNNgFesMs97qarnkaLo9V7Z5KAA&sig2=TC5deDd1AiAvoED6SpEZcA&bvm=bv.85761416,d.c2E
[13] SPRING News (2010) Bringing Service Excellence to Healthcare page 9 Retrieved on 2 February 2015 http://www.spring.gov.sg/Resources/documents/SPRINGnews/Jun2010.pdf
[14] Everything went right, thanks to Thomson Medical staff and gynaecologist (2012) Retrieved on 2 February 2015 
http://www.straitstimes.com/premium/forum-letters/story/everything-went-right-thanks-thomson-medical-staff-and-gynaecologist-201 from The Strait Times/Forum Letters
[15] Singapore’s first surviving IVF quadruplet (2009) Retrieved on 2 February 2015 http://eresources.nlb.gov.sg/infopedia/articles/SIP_1463_2009-02-19.html from Singapore Infopedia
[16] Singapore medical centre in IVF sperm mix-up (2010) The Telegraph Retrieved http://www.telegraph.co.uk/news/worldnews/asia/singapore/8109541/Singapore-medical-centre-in-IVF-sperm-mix-up.html
[17] WhiteRock Medco Thomson Medical Enhances Infant Security with Cadi Scientific’s Baby Tagging Solution (2013) Retrieved on 2 February 2015 http://whiterock.com.sg/thomson-medical-enhances-infant-security-with-cadi-scientifics-baby-tagging-solution 
[18] Emuang, Keith G. (2009) Shaping of a vision, Thomson Medical Centre: Celebrating 30 years, 1979-2009 Singapore: Thomson Medical Centre Ltd
[19] Thomson MedicalLatest News TMC enhances infant security with baby tagging solution (2013) Retrieved on 2 February 2015 from
http://www.thomsonmedical.com/tmc-enhances-infant-security-with-baby-tagging-solution/
[20] Thomson MedicalLatest News Thomson Well Women Clinic is now open!(2014) Retrieved on 2 February 2015 from
http://www.thomsonmedical.com/thomson-well-women-clinic-is-now-open/
[21] Thomson Medical. Parentcraft Centre. (2012). Retrieved on 2 February 2015 fromhttp://www.thomsonmedical.com/parentcraft-centre/ 
[22] Chew, Joan. (26 May 2011). More women opt for hypnobirthing. The Straits Times. Retrieved from http://search.proquest.com/newsstand/docview/868707727/C709E3515F6D4AAEPQ/2?accountid=12691 
[23] Thomson Medical. (2012). Thomson Confinement Food. Retrieved on 2 February 2015  from http://www.thomsonmedical.com/thomson-confinement-food-nutritional-goodness-delivered-to-your-doorstep